What are your business hours? Regular business hours are Monday through Friday, 9am to 5pm Eastern Time. Although I am often working much earlier and much later than my posted hours, I ask that you please respect the hours of operation. The time I put in before and after business hours is often when I am most productive and I prefer not to be interrupted by phone calls unless it is a design emergency.
Where is your office? Can I come by? I choose to work from home as I have found that I am most productive in the work environment I have created here. I do not take any meetings at ‘my office’ but am happy to meet you at yours.
How long will the project take? That would depend entirely on the scope of the project, availability, deliverables, and the clients ability to provide feedback in a timely manner if time is of the essence.
Can you fit me in immediately? Anything is possible! However, if you are a new client, I will work you into the production schedule based on current projects. Breakaway Graphics, LLC schedules projects several weeks in advance as I take great care in offering the highest level of attention to each of my valued clients. To ensure that each client receives my best work, I never schedule more than two or three large-scale protects at once. This also allows me to fit in projects for my long-term clients for whom I work for all year. Depending on the scale of your prospective project and Breakaway Graphics, LLC’s production schedule, I may ask that you allow a lead time for your project.
Are you available on nights/weekends/holidays? As a general rule, not often, however if there are special circumstances preventing our meeting during regular operating hours I will make exceptions, of course. In the event that I am required to work outside the scope that was previously agreed upon (such as failure to supply materials in a timely manner to meet a specific deadline), hours will be billed at one and half times my regular rate.
Can I have the Layered (editable) files to make edits myself? Due to use of outside third-party materials in advertisements / publication designs and intellectual copyright laws, the simple answer is probably not (click here for details). If I am creating a logo or brandmark for you, you will be supplied vector files that can be edited with the proper software once payment for services rendered is received. There are special circumstances where you may ‘buy out’ the files should you need them. You will receive non-editable finalized print or web-ready files upon the completion of any project.
What happens if I don’t use up all of my hours? Your return on investment is of utmost importance. If for any reason less than 75% of your monthly hours remain unused, half of the remaining hours will be applied to your next month. This ‘rollover’ is allowed each month based on the month immediately preceding it but do not accrue.
How do I pay you? When can I have my product? The monthly fees are due on the first of the month and no later than the 5th. For your convenience, auto-drafts can be set up so there will never be a lapse in production. If you’d like special accommodations regarding the due day or would prefer to split monthly payments into two separate amounts, please ask. Per-project fees are due at the time of the invoice. Finalized project files (see above) will be released after payment is received. All invoices will accrue late fees after 30 days.
Can you help with printing? Yes. If you should require help with choosing a printer for your project, I am happy to provide you with several printer options. I will also provide quotes and pricing whenever possible. In lieu of attaching an additional fee on top of printing prices, I will only bill for the time it takes to research, contact and quote printing prices and the time it takes to upload, send or order prints. I ask that you provide me with a payment method to place any orders as I am unable to provide payment for printing to be reimbursed upon invoicing due to TN state taxing laws.
Why should I choose you over another designer who charges less? Graphic Design and Logo Development are not simply the ability to operate the required software: it is as much art as it is skill and aptitude. Being that the effectiveness and success of your brand/campaign/publication/etc depends on it, I would urge you to choose your designer as you would choose the house you live in. Like a house, where the purchase price is directly related to the soundness of the structure and the level of it’s amenities, the cost of a good designer is directly related to the quality of their work and the skill and experience of the artist. I choose my clients and projects carefully, so please feel free to browse my portfolio and contact me for a free proposal if you value and like what you see.
What can I expect from you? As a client of Breakaway Graphics, LLC, you will always receive my utmost attention, creative expertise, respect and top-notch customer service while I create your deliverables and for the lifetime of our partnership. You will be guided and educated throughout the design process so you will always be informed on what to expect from me and when to expect it. When you have a question or concern, I will happily take the time to address it to your satisfaction. You will always receive a response from me within 24 hours of email or telephone contact during regular operating hours. I, and any of my affiliates, will always utilize the best time management skills and design techniques to offer you the very best deliverables and to avoid unnecessary charges to you. Customers always receive a fully custom experience that will result in effective, attractive and timeless designs so we allow for as many revisions, modifications and variations as the customer needs to achieve this.
Have a question not answered here? Please contact me or ask a question below and I will happily answer any questions you may have concerning hiring Breakaway Graphics, LLC.
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